Return & Refund Policy

Because pulses are food products, we accept returns only when:

• The parcel or inner bag arrived damaged, torn or tampered with;
• You received the wrong product or wrong pack size;
• The product was spoiled or infested on arrival.

Please report the issue within 48 hours of delivery with your order number and clear photos of the product and packaging.

We cannot take back products that have been opened, partly used, or stored improperly after delivery, and we cannot accept returns simply because of a change of mind. Natural variation in grain colour and size between batches is normal for agricultural products and is not a defect.

Once we verify your report, We will choose a replacement sent at no cost, or a full refund of the amount you paid for the affected product. If a return pickup is needed, we will arrange it with our courier partner.

Approved refunds are processed to your original payment method through Razorpay within 5–7 business days. Your bank or UPI provider may take a few additional days to show the credit.

You can cancel an order for a full refund any time before it is dispatched — contact us with your order number as soon as possible. Once a parcel is with the courier, it cannot be cancelled, but the return rules above still apply after delivery.

If your payment was debited but the order shows as unpaid, or you were charged twice, contact us with the payment reference. Verified failed or duplicate payments are refunded in full within 5–7 business days.

Message or call us with your order number (shown on your My Orders page) and photos where relevant. We aim to respond within one business day.